Online Dispute Resolution: On-line Resources

Commission Documents

Working Group Documents

UNCITRAL Texts

Complaint handling

Trustmark

  • Better Business Bureau (BBB) OnLine
  • Euro-Label
  • TRUSTe
  • Global Trustmark Alliance (GTA)
  • Asia-Pacific Trustmark Alliance (ATA)

Relevant models

  • MédiateurDuNet.fr (France)
  • Electronic Consumer Dispute Resolution Rules (ECODIR)
  • eBay online mediation experiment
  • eCommerce Mediation Center (Republic of Korea)
  • Consumer Protection BC (Canada)
  • Concilianet (Mexico)
  • International Centre for Dispute Resolution (ICDR) Protocol for Manufacturer/Supplier Disputes
  • China International Economic and Trade Arbitration Commission Online Arbitration Rules
  • Hong Kong International Arbitration Centre, Electronic Transaction Arbitration Rules

Relevant standards

Language

  • E-Commerce Claims Redress Interchange (ECRI)

Electronic database

Security

Related proposals